The Remote Gambling Association (RGA) has released its COMPLAINTS HANDLING: RGA GOOD PRACTICE GUIDELINES to assist in the overall progress and consistency of complaints handling across the gambling sector.
“The handling of complaints may cause challenges for both the operator and the complainant and that may never be eradicated entirely,” a media announcement reads.
“Regardless of that it’s in the interests of the two parties to the procedure to be as transparent and simple as you can. It’s good customer service, but also will make the handling of complaints significantly less confrontational and the results more consistent. ”
The Guideline is available here.
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