Under the arrangement, the sports gambling and casino site has outsourced its email, live chat and social media service to Enteractive, with all functions currently available 24/7 to its client base.
Included in the solution, the service is available in indigenous languages and supplies license reporting requirements, for example flagging vulnerable users.
Fully compliant with Worldwide Gambling Guidance Group guidelines, Enteractive’s employees focus their advice dependent on the operator’s brand, demographics and culture. The tailored support is designed to improve the relationship between the operator and its active player base with quality customer support, resulting in greater loyalty.
Jetbull, which launched in 2007 and is licensed under UK, DK, MGA and Curacao presents online casino action, together with a wide range of sports gambling markets.
Enteractive CEO Mikael Hansson said in a statement: “By managing all inbound communications using their players throughout the afternoon with quality service, we’ll be able to boost loyalty and the lifetime value of players for the operator.
“As part of our service, Enteractive service staff have undergone thorough training to comprehend Jetbull’therefore brand, demographics and culture, ensuring the operator can focus on different areas of the business. ”
